FAQ

As far as you want! Vander bookings include 150 miles per day in the rental price. Mileage beyond the included amount costs 35 cents per additional mile.

For example, a Cascade Camper that is booked for five (5) nights, six (6) days would include 900 miles (6 days x 150 miles per night). If the customer returns with 1,000 total miles, an additional 100 miles will be purchased for $35.

Vander campervans may be driven throughout the United States and Canada, but are not allowed to cross the border into Mexico. They must remain on recognized roads, as they are not off-road vehicles.

Yes! Insurance coverage protects you and ensures peace of mind. Your reservation includes industry-leading coverage through our partner, MBA Insurance for $15 per day. All drivers must be over the age of 25 at the time of booking and will be required to provide scan or photos (front and back) of valid driver's licenses. ​

For questions regarding the included insurance coverage, please contact an MBA representative at (800) 622-2201, or info@mbainsurance.net.

No. Specialized RV rental insurance through MBA is required for all reservations.. If you decide to rent through our listings on Outdoorsy, coverage must be purchased through that platform.

Roadside assistance coverage is required for all rentals.  No one wants to get stranded on their trip! CoachNet roadside assistance is included on all bookings, but we will remove the fee upon receipt of documentation of your own roadside assistance policy coverage (AAA, Good Sam's, insurance policy) during the rental period. In the unlikely event of a mechanical problem with the vehicle, including flat tires, dead battery, or key lockouts, renters must use roadside assistance.

We understand that plans can change at the last minute due to circumstances beyond our control.

• The renter may cancel the reservation with a full refund within 48 hours of the time of submitting the reservation deposit, if the departure date is more than 48 hours away.

• If the renter cancels a reservation more than 48 hours after making a reservation and more than 48 hours before the departure date, the renter will only forfeit the reservation deposit, but will not pay the remaining balance. Unused insurance and roadside assistance coverages will be refunded in full.

• If the renter cancels a reservation within 48 hours of departure date (regardless of when reserved), the renter will forfeit the entire reservation amount. Unused insurance and roadside assistance coverages will be refunded.

• No refunds will be issued for changes made on or after the date of departure.

• No refunds will be issued for late pickups, early returns, no-shows, or weather.

• Any reservation canceled by Vander LLC will receive a full refund to the method of payment.

The Cascade and Appalachia models safely and comfortably accommodate up to two  passengers.  The couch in the back of these vans is not equipped with seat belts and should only be used while the vehicle is parked, never while the vehicle is in motion.

The DMV Cruiser model safely seats two passengers; however, the campervan can be equipped with an optional second row bench to seat up to four passengers.  Select the "4-passenger variant" option during reservation checkout. 

Dogs are welcome! We love to help people find a way to bring their furry friends along on road trips and camping adventures. However, because we want to ensure all of our customers rent a pristine van, a per dog cleaning fee is required prior to departure.

The rental rate includes departure from, and return to, the Huntington Metro station at the southern terminus of the WMATA Metro Yellow Line. Other departure and return locations listed below can be requested:

• Dulles International Airport (IAD).  $200

• Union Station.  $150

• Reagan National Airport (DCA).  $100

• Franconia-Springfield Metro (Blue Line southern terminus).  $50

• Branch Avenue Metro (Green Line southern terminus).  $50

• Vienna Metro (Orange Line western terminus).  $100

• Wiehle-Reston Metro (Silver Line western terminus).  $150

Between each booking, Vander cleans the vans in accordance with CDC guidelines. All interior surfaces are cleaned with disinfecting solution. The fresh water tank is disinfected with cleanser after every rental. Linens and blankets are washed at the highest temperature settings, or you can opt out of linens if you prefer to bring your own.

Our vans come with all the basics in mind, allowing you to get straight to adventure. Your van will come with a full tank of gas, a full tank of fresh water, a chilled fridge, and a single-burner stove.

On board your Vander, you'll find:

• Plates, bowls, and utensils for two (Cascade and Appalachia) or four (DMV Cruiser)

• Camp cook set: skillet, pot with lid and strainer, cutting board, hot pad, and kettle.

• Drinkware:  cups and coffee mugs

• Kitchen Gear:  kitchen knife, French press, spatula, tongs, can opener, tin foil, paper towels, corkscrew and bottle opener, dish soap and sponge, and dish cloth 

• Kitchen Staples:  salt, pepper, extra virgin olive oil, instant coffee, tea

• Bedding: your choice of linens and comforter, or sleeping bags.

Of course, that's entirely up to you. Our vans are designed to be simple and convenient, allowing you to focus time and efforts on planning a great adventure. If you prefer to bring your own bedding or camp gear, that's great! Just let us know and we will pull these items from your van to free up storage space for you!

Many people pack more than they will actually need for their trip and find organization a challenge while on the road. We recommend packing light and in soft-sided bags to get the most out of the experience.

We do not offer bath towels or washcloths, please pack these items before your trip!

Please contact us if you are thinking about ending your trip elsewhere. One-way rental requests will be evaluated on a case-by-case basis, depending on availability and mutual agreement to terms. A one-way rental incurs a retrieval fee to cover the cost of flying to the return point and driving the campervan back to our location in Alexandria, Virginia (airfare, fuel, mileage, time). This calculation will vary by time of year and destination, so please contact us directly at info@vanderoutdoors.com with requested dates and destination to receive a no-obligation quote for the retrieval cost.

Yes, there is a 3-night minimum booking. If you prefer to return early, the minimum booking price will be charged, but insurance and roadside assistance will only be paid for actual trip days.

Yes! We periodically rotate our campervan fleet to keep our vehicles fresh. We will post vans on this site when they are for sale, or be the first to find out when vans are offered for sale by signing up to the Vander mailing list.

If you want a new campervan and do not have the time for a roundtrip to California, we partner with the good folks at Cascade Campervans to provide a DMV (DC area) pickup option. Cascade Campers will build your van in their Nevada City, CA location and ship it to Vander where you can pick it up and get the full tour.